General Terms and Conditions of Sale

1SWISS1 SA, Rue du Nant 8, 1207 Geneva, Switzerland – Tél. +41 (0) 58 255 58 88 – www.1swiss1.com, portal.1swiss1.com, helvira.ai.

The present GTC apply to any sale of IT services, cloud solutions, hosting, domain registration, cybersecurity, and Helvira AI services (SaaS, API, integrations).

B2B relations only. Any order (signed quote, accepted purchase order, activation via the Client Portal) or use of a service constitutes unreserved acceptance of these GTC. Specific Conditions (quote/SOW, SLA, DPA) may supplement/depart; they prevail in case of conflict.

• Managed services: outsourcing, monitoring, security, maintenance.
• Helvira services: AI features (assistant, generation/summary, classification, automations, API/SDK), as described on the Helvira commercial pages and quotes.
• Model / Model provider: LLM/embedding hosted by 1SWISS1 or third parties (e.g. cloud/AI providers).
• Prompt / Output: Client input / AI-generated content.
• Client Portal: management area (tickets, billing, domains, products). portal.1swiss1.com

The exact scope is set out in the quote/SOW: Cybersecurity, IT Consulting, Managed Services, IT Management, IT Support, Development, Outsourcing and Solutions (Cloud, Microsoft 365/Entra, VoIP, Backup & Recovery, Remote Work, Email Security).

Helvira covers AI services focused on sovereignty (positioning), with API and integration options according to the product sheet/quote.

Quotes are valid for 30 days (unless otherwise stated). The order arises upon signature (electronic accepted), Portal acceptance, or start of services requested by the Client. Change requests (CR) give rise to an amendment (adjusted price/timelines).

The Client uses the Portal to submit/track tickets, manage services & domains, consult the KB/announcements/network status and make payments. Critical incidents follow the agreed SLA priorities.

portal.1swiss1.com

Prices in CHF (by default), excl. VAT; VAT/taxes additional. Quotes possible in EUR/USD. 1SWISS1 may pass through third-party supplier increases (cloud/AI licences, domains, security, hosting) with reasonable notice.

• Subscriptions/managed & AI: monthly/annual billing in advance.
• T&M: monthly billing based on time spent (min. 15 min) + costs.
• Fixed price: milestones (e.g. 40/40/20).

Due date: 21 calendar days (D+21).

Late payment: default interest (5% p.a.) + reasonable reminder fees.

Travel/accommodation/tooling expenses re-invoiced at cost (or cost + handling). Third-party hardware/software: payable in advance.

The Client accepts the conditions of suppliers (EULA, AUP, policies). Effects, renewals, cancellations and price increases are aligned with these suppliers; amounts committed are non-refundable. 1SWISS1 acts as reseller/agent; liability limited to applicable warranties.

(cloud, M365/Entra, domains, EDR, SSL…)

Registration/transfer, DNS/WHOIS, mail-hosting, web/VPS/dedicated, backup, SSL via the Portal. The Client remains the domain holder and responsible for content and compliance (registries/registrars). In case of non-renewal/insolvency, expiration and restoration fees possible. Unless otherwise specified by SLA, best-effort hosting. The backups offered do not exempt the Client from their own backup/RPO/RTO strategy.

Best-efforts obligation: measures in line with the state of the art within the scope of the quote/SLA. The Client remains responsible for their backups, access management and user awareness.

Specifications, deliverables and acceptance criteria in the SOW. Changes: estimation/amendment. Corrective warranty 30 days on imputable anomalies (excluding non-compliant evolutions/data/environment).

1SWISS1's pre-existing elements (frameworks, scripts, models, system prompts, connectors) remain its property. Subject to full payment, the Client receives a licence to use the deliverables. A transfer may be contractually provided for. The Client warrants the rights and legality of their data/content.

Provide access/information, validate within reasonable deadlines, ensure environment compatibility, comply with third-party licences/policies, protect credentials (Portal, API, cloud tenants), pay invoices on the due date. Delays/breaches may impact timelines and costs.

Mutual confidentiality undertaking. The processing of personal data is governed by the Privacy Policy and, where applicable, a DPA (Controller/Processor roles under FADP and, if applicable, GDPR). Location/retention details in the quote/SLA.

1SWISS1 may entrust execution to specialised subcontractors (data centres, registrars, publishers, AI providers) and remains liable to the Client.

Unless expressly stated, services provided "as is" with a best-efforts obligation. Excluded: uses contrary to recommendations, unsupported environments, force majeure, supplier outages, cyber-attacks of exceptional scale, unvalidated third-party integrations, third-party modifications, handling errors or Client backup failure.

1SWISS1's total liability capped at the higher of: (i) fees paid for the service in question over the last 12 months, or (ii) CHF 50,000. Excluded: loss of profit, data, business, indirect/consequential damages, to the extent permitted by Swiss law. No exclusion in case of wilful misconduct/gross negligence.

In particular: major Internet outages, large-scale power cuts, disasters, wars/riots, general strikes, pandemics, acts of authority, major unavailability of cloud providers/registries/LLM providers, attacks of abnormal scale.

• Subscriptions (managed, cloud, AI, licences): duration/renewal according to the quote/Portal; failing that, 30 days' notice before expiry.
• Projects: end at acceptance and full payment.
• Termination for breach: possible after a formal notice that has remained unsuccessful (15 days).

At the end of the contract, reversibility (export) assistance at T&M; deletion of residual data within the usual period (e.g. 30 days), except for legal obligations.

Prohibition on directly hiring/working with any 1SWISS1 employee who has worked for the Client, during the contract and 12 months after. Compensation: 6 months of gross remuneration of the profile concerned.

Unless objected to in writing, 1SWISS1 may cite the name, logo and nature of the Client's services.

Notifications valid in writing (including electronic). Portal logs are conclusive (orders, tickets, payments). portal.1swiss1.com

Assignment/interdependence subject to written agreement from 1SWISS1. 1SWISS1 may assign to any entity in its group or successor.

Swiss law. Exclusive jurisdiction: Geneva (Switzerland).

Version v2.0 1 June 2025. 1SWISS1 may update the GTC; the version in force is published online. Changes apply to renewals or new orders.