My domain does not point to my website (DNS propagation)

The symptom

Your site is online, but the domain still shows the old site, a blank page or an error.

Possible causes

• DNS propagation: a change can take 24 to 48 hours.
• A record: it is missing or points to the wrong address.
• Cache: your browser or network keeps the old answer.
• Nameservers: they are not the expected ones.

What to do (step by step)

1. Check the A record in DNS management.
2. Clear the browser cache or try private browsing.
3. Test from another network, for example mobile data.
4. If the nameservers were just changed, wait for propagation.

If the problem persists

Open a ticket, priority if you have Premium, and include the domain, the changed setting, the time of the change and a screenshot of the error.