My website is slow

The symptom

You notice a malfunction that blocks or degrades the affected service.

Possible causes

• large images
• too many plugins
• no cache
• unoptimised database or traffic spike

What to do (step by step)

1. enable cache
2. compress images
3. limit plugins
4. check statistics

If the problem persists

Open a ticket, priority if you have Premium, and include the affected service or domain, exact message, time, screenshots and what you already tried.