Setting up my email on Outlook, iPhone or Android

The principle

To collect your emails from software or a phone, choose the IMAP protocol (recommended): your messages stay on the server and synchronise across all your devices.

The settings to use

• Address / username: your full address (contact@mycompany.ch).
• Password: the mailbox's password.
• Incoming server (IMAP) and outgoing (SMTP): those shown in your Email service.
• Security: enable SSL/TLS and use the secure ports indicated.

Setup (step by step)

1. In your app, add an account of type "Other" / IMAP (not Gmail/Outlook.com).
2. Enter the address and password.
3. Enter the incoming and outgoing servers provided, with SSL enabled.
4. Confirm and wait for the first synchronisation.

Frequently asked questions

It won't connect. Check the full address as username, the password, and that SSL is enabled on the correct ports. If in doubt, open a ticket.