A payment failed, what to do

The symptom

You notice a malfunction that blocks or degrades the affected service.

Possible causes

• expired card
• bank refusal
• limit reached or 3-D Secure not validated

What to do (step by step)

1. update payment method
2. retry invoice payment
3. check with the bank

If the problem persists

Open a ticket, priority if you have Premium, and include the affected service or domain, exact message, time, screenshots and what you already tried.