Standard or Premium support: what is the difference?
- Standard support (included): our team in Switzerland answers within 4 business hours, by ticket, email, chat and phone, on business days from 8 am to 6 pm.
- Premium Support: your requests get priority, with an answer within 2 business hours and a priority phone line.
- Premium Support 24/7: answer within 1 hour day and night, weekends and public holidays included, a dedicated Account Manager and a yearly audit of your infrastructure.
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