Opening a support ticket

What it is

The ticket is the best way to reach us: your request is tracked, handled by the right team, and you keep the history of the exchanges.

Setup (step by step)

1. In your client area, open Support Open a ticket.
2. Choose the relevant service and describe your request as precisely as possible.
3. Add a screenshot if needed, then send.
4. You're notified by email with each reply.

For faster handling

• Indicate the domain or service concerned.
• Describe what you were doing, the exact error message, and the time.